How do I use an existing deposit in SWRemote?
To use a deposit that has been attached to a billing account in SuccessWare21, simply click the dropdown box labeled Deposit on the Payment screen (shown below)and select the deposit you wish to apply to the open invoice. If there is nothing available, it means there are no deposits available on the account.
Also, it is possible to see this message if you tap on the include balance check box:
Once you uncheck this box, the payment should go through with the Deposit attached.
If you have any additional questions on how deposits work, please contact the SuccessWare21 support team at 1-888-251-2779.