- Log in to your admin side of Payflow by navigating to manager.paypal.com, and logging in using your credentials.
- Click on Report tab, and choose Daily Activity under Standard
- Place in the date in which the transaction was placed, and click on Run Report button on the bottom.
- Under TRANSACTION ID, select the Delayed Capture ID of the transaction in need of a refund, and copy it.
- Now click on the Virtual Terminal tab and select Single Transaction
- Under Tender Type choose whichever pertains to the card that was used(most likely Credit Card)
- Under Transaction Type choose Credit
- Now paste the Transaction ID you had copied previously, and place it under the Original Transaction ID
- Click the Submit button
- Check over and verify that all fields look correct, and click the Submit button
- The Result screen should show a Response Message on the top as Approved
This now completes the refund process in PayFlow