When I hit the 10-8 button in the SWRemote application, what does it do?
The 10-8 button sends an attention notifier over to the call board in SuccessWare21. This can be found as an "Exclamation Point" on the actual assignment. They can also click on the exclamation point on the right-hand side of the Call Center screen, and it will display all assignments that "Need Attention".
This is mainly used as a way for the technicians to let dispatch know that they are almost done with their current call, allowing dispatch to call and confirm the technicians next call.
The 10-8 button is located in the top-right hand corner of the screen (on both phones and tablets), as shown below circled in red:
Upon submitting the 10-8 message in SWRemote you will see this on the dispatch board inside SuccessWare21 in two locations:
First, you will see it on the actually technician's call, as shown below.
Second, you will see the Red ! sign on the top right, as shown below.
If you click on the button labeled #2 it will open a menu and show you a list of all assignments as seen below.
If you would like to remove the call notification, you can do so by following these directions:
1. Click on the call with the 10-8 punch on the Dispatch board
2. Locate the call with it's notification on the right hand side, toward the bottom.
3. Right clock on the call and select Attention...
4. Uncheck the Needs Attention check box and hit OK
Please let the SWRemote Support Team know if there are any additional questions at 1-800-566-6940.
If there are any questions regarding SuccessWare21 and the 10-8 button, please call SuccessWare21 Support at 888-251-2779.